Last Reviewed: April 2025

Privacy Policy

This privacy policy pertains to Yottaa publicly available websites, currently www.yottaa.com, support.yottaa.com, rapid.yottaa.com, and apps.yottaa.com, and other digital properties to which this Privacy Policy is linked or posted (the “Sites”).

This Statement of Privacy applies to the Sites and governs data collection and usage. By using the Sites, you consent to the data practices described in this statement.

We provide important information for individuals located in the European Union, European Economic Area, and United Kingdom (collectively, “Europe” or “European”) below.

COLLECTION OF YOUR PERSONAL INFORMATION

Our Sites, apps, products, and services are designed for businesses and their representatives. We do not target consumers – individuals who seek to use our products and services for their personal or household purposes. Accordingly, we treat all personal data we collect as pertaining to individuals in their business capacity and not their individual capacity.

Yottaa collects the following personal information for the purposes set out in this Privacy Policy, such as your business email address, name, postal address and/or telephone number. Yottaa may also collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

If you apply for a job with us, we will process the information you provide us on your C.V., application form and/or cover letter, which includes your name, contact information (such as email address, phone number and home address), and current and past employment information and educational history and grades.

In the event that you contact us for customer support through the Sites, we may also request that you provide additional user information relevant to the support requested by you. Users are under no obligation to provide such information. However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of our products or services is withheld. We may retain communications relating to customer support, and/or information drawn from such communications, for statistical and/or reference purposes for the periods set out below.

Please keep in mind that if you directly disclose personal information or sensitive data through Yottaa public message boards or forums, this information may be collected and used by others. Note: Yottaa does not read your private online communications with others and does not take responsibility for the information you decide to disclose on such public forums.

USE OF YOUR PERSONAL INFORMATION

Yottaa collects and uses your personal information to operate the Yottaa website and deliver the services you have requested.

Yottaa may also use your personal information to inform you of other products or services available from Yottaa and its affiliates.

Yottaa may also contact you via surveys to conduct research about your opinion of current services or of potential new services.

Yottaa does not sell, rent or lease its customer lists to third parties. Yottaa may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

SHARING YOUR PERSONAL INFORMATION

Yottaa may share data with service companies and individuals that provide services on our behalf or help us operate our business, such as customer service and support providers; technology providers (including technology support, web hosting providers, email and text communications providers, and mobile app developers); shipping and fulfillment service providers; survey and market research providers; advertising and marketing partners; and analytics services providers. A list of subprocessors may be found at https://yottaa.com/subprocessors. Such service providers are prohibited from using your personal information except to provide these services to Yottaa, and they are required to maintain the confidentiality of your information and enter into data processing terms to govern their processing of your data.

Yottaa may disclose any information, including, without limitation, your personal information, that Yottaa deems necessary, in Yottaa’s sole discretion and without your prior permission, to comply with any applicable law such as to comply with a subpoena, regulation, binding orders of a data protection agency, legal process or governmental request. Yottaa also may be required to disclose an individual’s personal data in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

In connection with the sale, merger, liquidation, dissolution or sale or transfer of all or any portion of the assets of Yottaa, personal information and/or other information collected by Yottaa may be shared with relevant third parties. In the unlikely event of an insolvency, bankruptcy or receivership, your information may also be transferred as a business asset. By using the Yottaa Sites and submitting your information to Yottaa, you consent to the sale and transfer of your information as described in this paragraph. You will be notified via email and/or a prominent notice on our Sites of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Yottaa websites may disclose your personal information, without notice, to: (a) conform to the edicts of the law or comply with legal process served on Yottaa or the site; (b) protect Yottaa’s, your or others’ rights, privacy, safety or property (including enforcing this agreement);, (c) act under exigent circumstances to protect the personal safety of users of Yottaa, or the public; and (d) prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

USE OF COOKIES

The Sites use “cookies” to help us enhance the visitor experience to the Sites and to help us personalize your online experience. For more information about cookies on the Sites and how to reject cookies, please see our Cookie Polic at www.yottaa.com/cookiepolicy/

SECURITY OF YOUR PERSONAL INFORMATION

No method of safeguarding information is 100% secure. Yottaa uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. Yottaa secures the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

INTERNATIONAL DATA TRANSFERS

We are headquartered in the United States and have service providers in other countries (such as Canada, United Kingdom and Franc). Your personal information may be transferred to the United States or other locations outside of your state, province, or country where privacy laws may not be as protective as those in your state, province, or country.

European users should read the important information provided below about transfer of personal information outside of Europe.

NOTICE TO EUROPEAN USERS

The information provided in this “Notice to European Users” section applies only to individuals in Europe. References to “personal information” in this Privacy Policy are equivalent to “personal data” governed by applicable European data protection legislation.

Controller

Yottaa, Inc. is the controller of your personal information covered by this Privacy Policy for purposes of European data protection legislation.

Legal bases for processing

We use your personal information only as permitted by law. Our legal bases for processing the personal information described in this Privacy Policy are described in the table below.

Processing Purpose Details regarding each processing purpose listed below are provided in the section above titled “How we use your personal information”.	Legal Basis
To deliver the services you have requested and deal with support queries.	Processing is necessary to perform the contract or to take steps that you request prior to signing up for the services. If we have not entered into with you.
– For research and development	Processing is in our legitimate interest. We do not use your personal information for such activity where our interests are overridden by your interest.
– To operate the Sites	Processing is in our legitimate interest. We do not use your personal information for such activity where our interests are overridden by your interest.
– To process employment applications	Processing is in our legitimate interest. We do not use your personal information for such activity where our interests are overridden by your interest.
– To carry out surveys	Processing is in our legitimate interest. We do not use your personal information for such activity where our interests are overridden by your interest.
– To take steps to improve our services	Processing is in our legitimate interest. We do not use your personal information for such activity where our interests are overridden by your interest.
– To process sensitive personal data (as defined below)	Processing is carried out if you consent to it, if it is necessary to comply with legal obligations or if it is in our legitimate interest. We do not use your personal information for such activity where our interests are overridden by your interest.
– To send you marketing and other communications	Processing is carried out with your prior consent, unless we can rely on the soft opt-in exception, where we can provide marketing to you about similar products or services to those you have purchased or have shown an interest in.
– To process sensitive personal data	Processing is in  our legitimate interest. We do not use your personal information for such activity where our interests are overridden by your interest.
– To comply with legal and regulatory requests	Processing is necessary to comply with our legal obligations.
– For compliance, fraud prevention and safety

Where we rely on your consent you have the right to withdraw your consent at any time by contacting us via the manners described below or in the manner indicated when you consent.

Sensitive personal information

We ask that you not provide us with any sensitive personal data (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Sites, apps or services, or otherwise to us.

If you provide us with any sensitive personal data when you use our Sites, apps or services, you are providing us with your explicit consent to our processing and use of such sensitive personal data in accordance with this Privacy Policy. If you do not consent to our processing and use of such sensitive personal data, you must not submit such sensitive personal data through our Sites, apps or services. If you provide us with your explicit consent to process the sensitive personal data that you provide, you can withdraw your consent at any time by contacting us at the details provided below.

Retention

We retain personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements

When we no longer require the personal data we have collected about you, we will either delete or anonymize it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible. If we anonymize your personal data (so that it can no longer be associated with you), we may use this data indefinitely without further notice to you.

Your rights

If you are a resident of Europe, you have certain data protection rights, which are:

• The right to erasure. You have the right to ask us to erase the personal data (delete) that we have on you.
• The right of rectification. You have the right to correct inaccurate personal data we hold.
• The right to object. You have the right to object to our processing of your personal data.
• The right to access. You have the right to access the personal data we hold about you, how we use it, and who we share it with.
• The right of restriction. You have the right to restrict or stop us processing your personal data we hold, other than for storage purposes, in certain circumstnaces.
• The right to data portability. You have the right to be provided with a copy of the personal data we have on you in a structured, machine-readable and commonly used format. You can also request that we transfer such personal data to a third party.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where Yottaa relies on your consent to process your personal data.
• Objection to Marketing. You have the right to object to marketing at any time by opting-out using the unsubscribe/ opt-out function displayed on the marketing communication or by contacting us at the details provided below.

Please note that you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

We may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your personal data or our response to your requests regarding your personal data. If you would like to submit a complaint, you may contact us at privacy@yottaa.com or submit a complaint to the data protection regulator in your jurisdiction.

Cross-Border Data Transfer

If we transfer your personal data out of Europe, such as to the US as outlined in the International Data Transfer section above, or to third parties listed at the Sharing Your Personal Information section above, we will put in place suitable safeguards to ensure that such transfer is carried out in compliance with applicable data protection laws, such as:

• Pursuant to a data transfer agreement that incorporates or makes reference to the standard contractual clauses approved by the European Commission, the UK Addendum or the UK International Data Transfer Agreement, or any other applicable local clauses that legitimatize such transfer;
• Pursuant to the consent of the individual to whom the personal data pertains
• As otherwise permitted by applicable European requirements, such as there being an adequacy decision by the European Commission relating to transferring personal data to such country.

You may contact us if you want further information on the specific mechanism used by us when transferring your personal data out of Europe.

SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

LINKS TO OTHER SITES

Our Sites contain links to other sites that are not operated by us. These links are not an endorsement of, or representation that we are affiliated with, any third party.  If you click on a third party link, you will be directed to that third party’s site. Yottaa encourages you to review the privacy statements of the websites you choose to link to from the Sites so that you can understand how those websites collect, use and share your information. Yottaa is not responsible for the privacy statements or other content on websites outside of the Yottaa and Yottaa family of websites or the use of your information by such outside websites.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

In addition, our content may be included on web pages or other online services that are not associated with us. We do not control third party websites or online services, and we are not responsible for the privacy practices or the content of such websites.

CHILDREN’S PRIVACY

Our Service and Sites are not designed for, nor intended to address anyone under the age of 18 (“Children”).

We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us via the contact details provided below. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

CALIFORNIA RESIDENTS

California law permits individuals who provide Yottaa with personal information and who are California residents to request certain information regarding Yottaa’s disclosure of personal information to third parties for their direct marketing purposes. Yottaa does not, at this time, disclose personal information to third parties for their direct marketing purposes. If Yottaa changes this policy, it will update this provision and provide instructions on how you may make a request for details concerning such information.

As outlined above, our websites, apps, products, and services are designed for businesses and are not intended for personal or household use.  Accordingly, we treat all personal data covered by this Privacy Policy as pertaining to individuals acting as business representatives.

If you have any questions about how we collect, use and share personal information, please contact us using one of the methods outlined in the “Contact Information” section, below.

CHANGES TO THIS STATEMENT

Yottaa will occasionally update this Privacy Policy to reflect company and customer feedback. Yottaa encourages you to periodically review this Privacy Policy to be informed of how Yottaa is processing your information. When such a change is made, we will update the “Last Updated” date above.

ENFORCEMENT OF THIS PRIVACY STATEMENT

If you have questions regarding this Privacy Policy, you should first contact us at privacy@yottaa.com. If you do not receive an acknowledgement of your inquiry or we have not addressed your inquiry to your satisfaction, you should then contact us at support@yottaa.com.

TO UNSUBSCRIBE FROM YOTTAA

You may unsubscribe from Yottaa marketing communications by clicking on the “unsubscribe” link located on the bottom of the company’s emails or in the account and contact settings section of the Yottaa service.

CONTACT INFORMATION

Yottaa welcomes your comments regarding this Privacy Policy. If you believe that Yottaa has not adhered to this Statement or you have any queries in relation to how we use your Personal Information, or otherwise, please contact Yottaa at privacy@yottaa.com or write to us at the address provided below. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Yottaa, Inc.
333 Wyman Street
Suite 200
Waltham, MA 02451 USA