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Last Updated: April 6, 2020

Privacy Policy

This privacy policy pertains to Yottaa publicly available websites, currently www.yottaa.com, support.yottaa.com, rapid.yottaa.com, and apps.yottaa.com, and other digital properties to which this Privacy Policy is linked or posted.

This Statement of Privacy applies to the Yottaa website and governs data collection and usage. By using the Yottaa website, you consent to the data practices described in this statement.

We provide important information for individuals located in the European Union, European Economic Area, and United Kingdom (collectively, “Europe” or “European”) below.

COLLECTION OF YOUR PERSONAL INFORMATION

Our websites, apps, products, and services are designed for businesses and their representatives. We do not target consumers – individuals who seek to use our products and services for their personal or household purposes. Accordingly, we treat all personal data we collect as pertaining to individuals in their business capacity and not their individual capacity.

Yottaa may collect personal information, such as your email address, name, address and/or telephone number. Yottaa also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

In the event that you contact us for customer support through the website, we may also request that you provide additional user information relevant to the support requested by you. Users are under no obligation to provide such information. However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of our products or services is withheld. We may retain communications relating to customer support, and/or information drawn from such communications, for statistical and/or reference purposes.

Please keep in mind that if you directly disclose personal information or sensitive data through Yottaa public message boards or forums, this information may be collected and used by others. Note: Yottaa does not read your private online communications with others.

Information collected automatically

There is also information about your computer hardware and software that is automatically collected by Yottaa. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Yottaa for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Yottaa website. Yottaa has implemented the services of Google Analytics and Kissmetrics.com and other similar services to implement first-party cookies to track visitor interactions. For more information, please review the “Use of Cookies” section, below.

Yottaa.com uses tracking technologies to send anonymous information about your browsing habits to a third party company. Links in our email communications to recipients are tracked via Web Beacons once you land on our website. Web Beacons appear on our website as 1×1 transparent images which transmit information such as your operating system, browser, resolution, geographical location, products ordered, and order total. This information is used to help our webmasters and marketers understand the behavior of visitors to our website and understand the effectiveness of online and email messages. Your information is submitted anonymously, and no sensitive or personal information is transmitted.

LINKS

This site contains links to other websites and online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party.  In addition, our content may be included on web pages or other online services that are not associated with us. We do not control third party websites or online services, and we are not responsible for the privacy practices or the content of such Web sites.

Yottaa encourages you to review the privacy statements of websites you choose to link to from Yottaa so that you can understand how those websites collect, use and share your information. Yottaa is not responsible for the privacy statements or other content on websites outside of the Yottaa and Yottaa family of websites or the use of your information by such outside websites.

USE OF YOUR PERSONAL INFORMATION

Yottaa collects and uses your personal information to operate the Yottaa website and deliver the services you have requested. Yottaa may also use your personal information to inform you of other products or services available from Yottaa and its affiliates. Yottaa may also contact you via surveys to conduct research about your opinion of current services or of potential new services.

Yottaa does not sell, rent or lease its customer lists to third parties. Yottaa may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personal information (e-mail, name, address, telephone number) is not transferred to the third party.

Yottaa keeps track of the websites and pages you visit within the Yottaa service, in order to determine what Yottaa services are the most popular. This data is used to deliver customized content within Yottaa to customers whose behavior indicates that they are interested in a particular subject area.

SHARING YOUR PERSONAL INFORMATION

In addition, Yottaa may share data with service companies and individuals that provide services on our behalf or help us operate our business, such as customer service and support providers; technology providers (including technology support, web hosting providers, email and text communications providers, and mobile app developers); shipping and fulfillment service providers; survey and market research providers; advertising and marketing partners; and analytics services providers. Such service providers are prohibited from using your personal information except to provide these services to Yottaa, and they are required to maintain the confidentiality of your information.

Yottaa may disclose any information, including, without limitation, your personal information, that Yottaa deems necessary, in Yottaa’s sole discretion and without your prior permission, to comply with any applicable law such as to comply with a subpoena, regulation, binding orders of a data protection agency, legal process or governmental request. Yottaa also may be required to disclose an individual’s personal data in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

In connection with the sale, merger, liquidation, dissolution or sale or transfer of all or any portion of the assets of Yottaa, personal information and/or other information collected by Yottaa may be shared with relevant third parties. In the unlikely event of an insolvency, bankruptcy or receivership, your information also may be transferred as a business asset. By using the Yottaa website and submitting your information to Yottaa, you consent to the sale and transfer of your information as described in this paragraph. You will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Yottaa websites may disclose your personal information, without notice, to: (a) conform to the edicts of the law or comply with legal process served on Yottaa or the site; (b) protect Yottaa’s, your or others’ rights, privacy, safety or property (including enforcing this agreement);, (c) act under exigent circumstances to protect the personal safety of users of Yottaa, or the public; and (d) prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

USE OF COOKIES

The Yottaa website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Yottaa pages, or register with Yottaa site or services, a cookie helps Yottaa to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Yottaa website, the information you previously provided can be retrieved, so you can easily use the Yottaa features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Yottaa services or websites you visit.

If you provide Yottaa with user information, you have the following rights with respect to that information:

  • To review the user information that you have supplied to us
  • To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
  • To request that your user information not be used to contact you
  • To request that your user information be removed from any solicitation list that we use
  • To request that your user information be deleted from our records and
  • To opt out of being solicited by this website or third parties

If you request that your user information be deleted from our records, there may be a brief delay in our processing that request, while we verify that the request is valid and originates from you as opposed to an unauthorized third party. If you request that your information be deleted, we reserve the right to terminate and/or limit your access to the Yottaa website.

To exercise any of these rights, please contact us at privacy@Yottaa.com.

SECURITY OF YOUR PERSONAL INFORMATION

No method of safeguarding information is 100% secure. Yottaa uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. Yottaa secures the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

INTERNATIONAL DATA TRANSFERS

We are headquartered in the United States and have service providers in other countries, and your personal information may be transferred to the United States or other locations outside of your state, province, or country where privacy laws may not be as protective as those in your state, province, or country.

European users should read the important information provided below about transfer of personal information outside of Europe.

NOTICE TO EUROPEAN USERS

The information provided in this “Notice to European Users” section applies only to individuals in Europe. References to “personal information” in this Privacy Policy are equivalent to “personal data” governed by applicable European data protection legislation.

Controller

Yottaa, Inc. is the controller of your personal information covered by this Privacy Policy for purposes of European data protection legislation.

Legal bases for processing

We use your personal information only as permitted by law. Our legal bases for processing the personal information described in this Privacy Policy are described in the table below.

Processing Purpose

Details regarding each processing purpose listed below are provided in the section above titled “How we use your personal information”.

Legal Basis
To operate the Yottaa website and deliver the services you have requested Processing is necessary to perform the contract governing our provision of the website, apps or services or to take steps that you request prior to signing up for the services. If we have not entered into a contract with you, we process your personal information based on our legitimate interest in providing the services you access and request.
  • For research and development
  • To send you marketing and other communications
  • For compliance, fraud prevention and safety
These activities constitute our legitimate interests. We do not use your personal information for these activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
To comply with law Processing is necessary to comply with our legal obligations.
With your consent Processing is based on your consent. Where we rely on your consent you have the right to withdraw it any time in the manner indicated when you consent or in the Service.

Use for new purposes

We may use your personal information for reasons not described in this Privacy Policy where permitted by law and the reason is compatible with the purpose for which we collected it.  If we need to use your personal information for an unrelated purpose, we will notify you and explain the applicable legal basis.

Sensitive personal information

We ask that you not provide us with any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the website, apps or services, or otherwise to us.

If you provide us with any sensitive personal information to us when you use our website, apps or services, you must consent to our processing and use of such sensitive personal information in accordance with this Privacy Policy. If you do not consent to our processing and use of such sensitive personal information, you must not submit such sensitive personal information through our website, apps or services.

Retention

We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

When we no longer require the personal information we have collected about you, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.  If we anonymize your personal information (so that it can no longer be associated with you), we may use this information indefinitely without further notice to you.

Your rights

If you are a resident of Europe, you have certain data protection rights. Yottaa aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict or suppress the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Yottaa relied on your consent to process your personal information.
  • You also have various rights in relation to automated decision making (making a decision solely by automated means without any human involvement) and profiling (automated processing of personal data to evaluate certain things about an individual).
  • Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. If you would like to submit a complaint about our use of your personal information or our response to your requests regarding your personal information, you may contact us or submit a complaint to the data protection regulator in your jurisdiction.  You can find your data protection regulator here.

Cross-Border Data Transfer

If we transfer your personal information out of Europe to a country not deemed by the European Commission to provide an adequate level of personal information protection, the transfer will be performed:

  • Pursuant to the recipient’s compliance with standard contractual clauses, EU-US Privacy Shield (or Swiss-US Privacy Shield, as applicable), or Binding Corporate Rules
  • Pursuant to the consent of the individual to whom the personal information pertains
  • As otherwise permitted by applicable European requirements.
  • You may contact us if you want further information on the specific mechanism used by us when transferring your personal information out of Europe.

SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

CHILDREN’S PRIVACY

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

CALIFORNIA RESIDENTS

California law permits individuals who provide Yottaa with personal information and who are California residents to request certain information regarding Yottaa’s disclosure of personal information to third parties for their direct marketing purposes. Yottaa does not, at this time, disclose personal information to third parties for their direct marketing purposes. If Yottaa changes this policy, it will update this provision and provide instructions on how you may make a request for details concerning such information.

As outlined above, our websites, apps, products, and services are designed for businesses and are not intended for personal or household use.  Accordingly, we treat all personal data covered by this Privacy Policy as pertaining to individuals acting as business representatives.

If you have any questions about how we collect, use and share personal information, please contact us using one of the methods outlined in the “Contact Information” section, below.

CHANGES TO THIS STATEMENT

Yottaa will occasionally update this Statement of Privacy to reflect company and customer feedback. Yottaa encourages you to periodically review this Statement to be informed of how Yottaa is protecting your information. When such a change is made, we will update the “Last Updated” date above.

ENFORCEMENT OF THIS PRIVACY STATEMENT

If you have questions regarding this statement, you should first contact us at privacy@yottaa.com. If you do not receive acknowledgement of your inquiry or we have not addressed your inquiry to your satisfaction, you should then contact us at abuse@yottaa.com.

TO UNSUBSCRIBE FROM YOTTAA

You may unsubscribe from Yottaa marketing communications by clicking on the “unsubscribe” link located on the bottom of the company’s emails or in the account and contact settings section of the Yottaa service.

CONTACT INFORMATION

Yottaa welcomes your comments regarding this Privacy Policy. If you believe that Yottaa has not adhered to this Statement, please contact Yottaa at privacy@yottaa.com. We will use commercially reasonable efforts to promptly determine and remedy the problem. Yottaa is located at:

Yottaa, Inc.
100 5th Avenue
Waltham, MA 02451

Previous Privacy Policy