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RSR Consumer Report: The Early Effects Of COVID-19 On Online Shopping


In the wake of this pandemic, Retail Systems Research (RSR) has conducted a survey of nearly 1,200 shoppers on how COVID-19 will affect their online shopping behaviors. 

Findings include:

  • How the COVID-19 outbreak will affect how often people are shopping online
  • Top 3 things that will make shopping online more difficult
  • How shoppers feel about going into brick & mortar stores
  • Amazon vs. Retailers: Where would shoppers rather go
  • And more

The results of this survey provide some clarity for retailers during such uncertain times, and support that this is an opportunity for online brands to shine while helping consumers through quarantine.