eBags Selects Yottaa To Help Increase Desktop, Tablet, And Mobile Conversion Rates
Leading Retailer of Backpacks, Handbags, and Luggage Experiences Immediate, Noticeable Impact on Key Business Metrics Using Yottaa’s Platform
Waltham, MA – September 9, 2015 – Yottaa, the leading cloud platform for optimizing web and mobile applications, today announced that eBags, the leading online retailer of backpacks, handbags, luggage, and accessories, has selected Yottaa to optimize its web applications, especially for users on mobile devices.
eBags, an Internet Retailer Top 200 company, is the preeminent online merchant focused on bags and accessories having sold more than 22 million items online. Founded in 1998, the company was an early online retail pioneer and today sells thousands of products ranging from luggage to handbags to backpacks. Like many online retailers, eBags has faced a mounting challenge in serving its increasingly mobile customer base. Historically, conversion rates for mobile customers were low on eBags.com, even as traffic had grown.
In addition to mobile challenges, eBags experienced non-optimal performance for its desktop application due to the addition of personalization, third-party scripts, and other dynamic elements that cannot be optimized by traditional content delivery networks (CDNs). In seeking a new solution, eBags hoped to:
- Improve mobile application performance and conversion rates
- Improve desktop performance and reliability
- Increase the speed and breadth of user experience innovation
“We had used a traditional CDN for many years which was fine for the delivery of static content. However, as our website has become more complex with dynamic and third party content, we decided it was time to modernize content delivery in order to provide our customers with a better shopping experience,” said Michael Frazzini, Senior Vice President of Technology & Interim CTO, eBags. “It was clear from our initial trial that Yottaa would easily outperform our old CDN. The results we have experienced with Yottaa, particularly in areas of page loading performance and mobile conversion rate, have far exceeded our expectations.”
During its trial evaluation, eBags worked with Iterate Studio, an independent testing company, to test three competing web application optimization solutions and chose Yottaa’s platform because performance was accelerated more than 30% over the competitors, user engagement and conversion rates increased across all channels, and revenue per visitor was improved by 15%. Once eBags deployed the Yottaa platform, the company experienced an immediate, noticeable impact on crucial business metrics, including:
- 20-30% improvement in performance on key pages
- 10% increase in conversion rate for mobile devices
- 3.4% increase in conversion rate for tablet devices
“As the leading online retailer of backpacks, bags, and luggage, eBags has millions of customers that rely on the company’s website for fast performance and great end user experience,” said Vick Viren Vaishnavi, President and CEO of Yottaa. “By replacing its legacy CDN with Yottaa, eBags has been able to significantly improve web page performance on desktop, tablet, and mobile devices resulting in much richer customer engagements and increased conversion rates.”
Yottaa is the leading cloud platform for optimizing web and mobile applications. Through Yottaa’s patented ContextIntelligence architecture, enterprises can manage, accelerate, and secure end user experiences on all devices in real-time with zero code change. Top Internet 500 businesses have adopted Yottaa’s platform to realize billions in incremental revenue through dramatic improvements across key performance and business metrics. To learn more about how Yottaa can maximize your users’ experience, please visit www.yottaa.com or follow @yottaa on Twitter.