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2021 Retailer Website Performance Evaluation Report


In the annual Retailer Website Performance Report conducted by Retail Systems Research (RSR), online retailers are evaluated and ranked based on site speed, features, user experience, responsiveness, and overall performance. Although this is the 5th annual report, conducting research during a year like no other has resulted in some eye-opening findings

This report includes:

  • An evaluation and ranking of 80 brands from the Internet Retailer Top 500 list
  • Brands that have performed the best (and worst) in categories such as speed, experience, and checkout process
  • An analysis of current shopper perspective from 1,100 consumers

Key Takeaways:

  • Shoppers are not starting their buying journey on your site
  • 2 out of 3 shoppers buy through social
  • Retailers’ biggest shortcomings were exposed during the checkout process
  • Download the report for more!
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