03/01/2016

Benchmark Your Web and Mobile User Experience

Yottaa's CEXi is a compound index that quantifies the desktop and mobile user experience of a web application far more accurately than any single metric. The CEXi combines objective, measurable aspects of performance, such as page load speed from both mobile and desktop simulations, with specific weighting calculations to provide online businesses with an overall performance score that simulates the actual feeling, positive or negative, of using their web applications for a modern, cross-device user.

The Customer Experience Index focuses on three aspects of web performance: speed, parity of experience (across devices), and how well a site is optimized in relation to its complexity.

Click the button to get your organization's CEXi calculated and see where you stand in comparison to your competitors.

Get your CEXi score

The Yottaa Blog

A lot can happen in 4 seconds. On the web, this seemingly insignificant time frame can make or break your customer experience. While every company has its own performance budget and user behavior can vary, we do know some clear tendencies based on studies conducted on live web environments.

Look where expectations and user behavior collide on a timeline of a typical page load:

4_second_syndrome
Sources: KISSmetrics, Akamai, SOASTA

 

When the majority of users expect a page to load faster than the industry average, we know we have a problem. Meeting this 4 second threshold for a page load is one of the most important considerations for improving user experience, and key part of delivering an enlightened web experience.

 

 

 

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