03/01/2016

Benchmark Your Web and Mobile User Experience

Yottaa's CEXi is a compound index that quantifies the desktop and mobile user experience of a web application far more accurately than any single metric. The CEXi combines objective, measurable aspects of performance, such as page load speed from both mobile and desktop simulations, with specific weighting calculations to provide online businesses with an overall performance score that simulates the actual feeling, positive or negative, of using their web applications for a modern, cross-device user.

The Customer Experience Index focuses on three aspects of web performance: speed, parity of experience (across devices), and how well a site is optimized in relation to its complexity.

Click the button to get your organization's CEXi calculated and see where you stand in comparison to your competitors.

Get your CEXi score

The Yottaa Blog

A lot can happen in 4 seconds. On the web, this seemingly insignificant time frame can make or break your customer experience. While every company has its own performance budget and user behavior can vary, we do know some clear tendencies based on studies conducted on live web environments. Look where expectations and user behavior […]

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The question almost never comes up anymore: why optimize performance? It’s rarely asked because there’s an abundance of data proving that optimization has an impact on crucial metrics like conversion rate and engagement. We’ve published a number of ebooks, blog posts, and articles on the topic, and many tech publications and thought leaders have done the […]

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“Customer experience” (CX) has become a convenient catch-all for businesses navigating our current mobile and digital age. Not that it’s a new concept; the ever-convenient Ngram viewer shows its use has risen in lockstep with the rise of eCommerce and mass Internet use. (I’d venture a guess that after 2008, the last year available, it […]

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One of the most rewarding aspects of working at Yottaa is to see first-hand the tremendously positive impact our technology has to further the ambitions and goals of our hard working customers. Moosejaw, “The Most Fun Retailer on the Planet”, is one of my favorite examples. We sat down to interview Chief Executive Officer, Eion Comerford, […]

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Batman is a superhero without super powers. He is a regular man who uses guile, gadgets, and deductive reasoning (plus lots of money) to fight crime in the decaying metropolis of Gotham. The villains he fights are “regular” humans as well, albeit ones dedicated to doing the city harm, seeking a profit at the populace’s […]

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More so than in almost any other industry, if you’re doing business on the web you must move fast. Businesses are forced to constantly, quickly, and dramatically evolve their operations in response to trends and market forces. Some recent examples: – Online retailers are reckoning with the continued dominance of Amazon, which uses advanced personalization, […]

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Introducing the CXi’s next evolution. Last year we experimented with a new way of measuring user experience. The “CXi”, as we called it, combined a few different objective, measurable aspects of performance and, with some weighting, rolled them into a single number. We gave it a test drive by measuring the top 64 eCommerce companies […]

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It’s a new year and time to look back at the year that was in cyberattacks. Perhaps the biggest story of the year is a non-story: the fact that we’re still talking about the same types of breaches we have for a few years now. This proves that prevention measures are not yet sufficient and […]

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More companies are relying on the convenience of content delivery networks (CDNs) to facilitate the delivery of content more seamlessly to website visitors around the world. But setting up and configuring a CDN comes with its own share of potential mishaps if companies don’t fully understand how to properly set up and configure a CDN […]

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With the upcoming sunset of the SHA-1 cryptographic hash function, there has been some concern about cutting off users from access to the benefits of the web. It should be noted that the number of internet users who will be affected is an exceedingly small number – despite assertions like the following from Cloudflare CEO […]

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